Privacy Policy

Information that I provide directly 

If you register on a Site, make purchases through a Site or one of Our stores, join a loyalty program, enter a contest or promotion, submit a beauty profile, a consumer survey, photo, video or product review, sign up to receive emails or other offers or communications, We may collect and store the information provided, including Personal Information. If you use Our virtual try on features, We may collect and store your image(s), for example, if you use social sharing to send your image to a friend or post it online or if you save it to your profile. 

Information that I provide through third party social media platforms 

We may also offer you the opportunity to engage with Our content through third party social media platforms, in which case you may allow Us to have access to certain information associated with your social media account (e.g. name, username, e-mail address, picture). We may use this information to confirm your identity and to personalize your experience. 

SalonCentric’s use of social media serves as an extension of its presence on the Internet. Social media account(s) are public and are not hosted on SalonCentric’s servers. Users who choose to interact with SalonCentric via social media, should read the terms of service and privacy policies of these platforms. Please remember that any content submitted to one of our social media platforms can be viewed by the public, so you should be cautious about providing certain personal information e.g. financial information or address details. SalonCentric is not responsible for any harm that results due to posting personal information on social media platforms. 

Information that is collected automatically 

Site Usage Information: 

SalonCentric and its third–party service providers may also use a variety of technologies that passively or automatically collect information about how the Sites are accessed and used including but not limited to your browser type, device type, operating system, application version, the pages served to you, the time you browse, preceding page views, and your use of features or applications on the Sites. 

Device Identifiers: 

SalonCentric also automatically collects an IP address or other unique identifier information ("Device Identifier") for the computer, mobile device, technology or other device (collectively, "Device") you use to access the Sites or on third party websites that publish our advertising. A Device Identifier is a number that is automatically assigned to your Device by the Device provider when you access a web site or its servers, and Our computers identify your Device by its Device Identifier. For mobile devices, a Device Identifier is a unique string of numbers and letters stored on your mobile device that identifies it. We may use a Device Identifier to, among other things, administer the Sites, help diagnose problems with Our servers, analyze trends, track users’ web page movements, help identify you and your shopping cart and deliver advertising. 

Cookies: 

Like many web sites, We use "Cookies," which are data files that are sent through your web browser to your computer when it is used to visit the Sites to facilitate site navigation and to personalize your experience, including tailoring advertisements. Cookies may also be used to collect your MAC address for analytics purposes or associate you with social networking sites like Facebook and Twitter and, if you so choose, enable interaction between your activities on the Sites and your activities on such social networking sites. Note that cookies may be used and linked to other personal information you have shared with Us (such as previous purchases or newsletter subscriptions). 

If you would prefer not to accept cookies, you may choose to do so. You may also change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or set your browser to automatically not accept any cookies. However, please be aware that some features and services on Our Sites may not work properly because We may not be able to recognize and associate you with your account. In addition, the offers We provide when you visit Us may not be as relevant to you or tailored to your interests. By using Our Sites, you acknowledge that We use cookies and consent to their use.  

Pixels or Web Beacons: 

We may use pixel tags or web beacons, which are transparent graphic images placed on a web page or in an email to indicate that a page or email has been viewed or to let your browser retrieve content from another server. These measure the success of Our marketing campaigns for example and compile statistics about usage of Our sites and services and response rates. 

In-Store Analytics: 

We may provide in-store technologies (such as Wi-Fi networks and Bluetooth beacons) to help personalize and improve your shopping experience. These technologies may require the collection of certain information about your mobile device, such as your MAC address or other device identification information and may permit you to submit personal details for increased levels of personalization, such as your interests, shopping preferences, and sizing information. 

Information collected from third parties: 

We may receive information from third party partners, such as publishers that run Our advertising and retailers who feature Our products. This information includes marketing and demographic data, offline records and information from an advertiser about your experiences or interactions with them. We may also receive information from other companies that collect or aggregate information from publicly available databases or if you consented to allow them to use and share your information. This might notably be de-identified information about purchasing patterns, location of shoppers and sites that are of interest to Our consumers. We also collect information about users who share common interests or attributes (e.g. color treated hair, dry skin, etc.) to create user “segments,” which help Us to better understand and market to Our customers. We may combine such third party data with other information We receive from or about you. 

Our websites and Apps may from time to time contain links to and from the websites of Our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We are not responsible for those sites, including their policies or their use of your personal information. Please check these policies before you submit any personal information to these websites. 

Activity 

Purpose 

Account creation and management:    

Manage your orders, promotions, surveys or contests you choose to enter; offer you a loyalty program or personalized services based on your beauty characteristics; and allow you to manage your preferences and enrich your profile. 

Newsletter sign up and commercial communications : 

Send you marketing communications that may be tailored to your “profile” or may offer exclusive news, promotions and opportunities for engagement with Us. 

Purchases and order management:    

Contact you to finalize your order where you have saved your shopping cart or placed products in your cart without completing the checkout process; Inform you when a product you wanted to purchase is available; Process and follow up on your order including delivering the product to an address you provided; Assist you with the payment for your order or the return of a product you previously purchased; Measure satisfaction; and Manage any dispute relating to a purchase. 

Consumer care based on inquiries or shared experiences:      

Respond to your questions and otherwise interact with you or connect you with relevant services; 

Proper functioning of our websites/apps: 

For instance, to maintain a login, remember a shopping cart or personalize an interface (e.g. language, font preference, etc.) through the use of cookies 

Profiling and personalized advertising 

To send or display personalized communications, build personalized audiences for our advertising content or create content tailored to your interests or needs. 

User generated content 

To post your review or content to promote our products if you have consented to such publication, or in accordance with the specific terms and conditions accepted by you. 

Safety and security               

Video surveillance is used at warehouse and store locations to identify/investigate theft or security concerns; To perform studies relating to the safe use of our products; and 

To perform and follow-up on corrective measures taken as needed due to any undesirable effect or adverse reaction linked to the use of our products 

Protect you and us against fraud, and to meet legal or regulatory requirements imposed upon SalonCentric from time to time. 

With the public when the information is on public forums 

You may disclose Personal Information when you post content to our websites, in-store technologies or other public forums, such as our brands’ media pages, blogs and online product reviews. Any information that you disclose through these services may become public. 

With third parties providing services on behalf of SalonCentric 

We may share your Personal Information with third parties that perform functions on our behalf (or on behalf of our partners) such as service providers that host or operate our Sites, provide analytics and site usage information, process transactions and payments, fulfill orders or provide customer service, loyalty program administration, redemption; advertisers; sponsors or other third parties that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance. 

With third parties (including social media sites) to whom you have provided consent 

SalonCentric may share your Personal Information with its employees, trusted partners, agents, suppliers, affiliated entities and service providers to help Us provide the Site, information, products and services more efficiently and to gain assistance in performing statistical analysis, communicating with you and providing customer support. We prohibit such third parties from using your Personal Information except to provide these services to, and they are required to maintain the confidentiality of your information. 

While on our Sites, you may have the opportunity to opt-in to receive information and/or marketing offers from another party, or to otherwise consent to the sharing of your information with a third party, including social networking sites such as Facebook or Twitter, when you login to our Site through your Facebook account for example. If you agree to have your Personal Information shared with a third party, your Personal Information will be disclosed to the third party and will be subject to the privacy policy and business practices of that third party. 

If you connect your Facebook account to a SalonCentric account (for example by logging on to our Site through your Facebook account), we will make available and/or share your Facebook user name and your Facebook profile picture to other users of that brand. Users may be able to view your profile and shopping activity on the brand Sites and your activities may be automatically shared to both your friends on Facebook and with your Facebook friends on the Sites. We will disclose your Personal Information when you have elected to share your activity to Facebook. Personal Information shared to Facebook will be connected with the Facebook account you log in with. Facebook’s use of such information and any information it collects from your use of or on its service is governed by Facebook’s privacy policy but our use of this information is governed by this present Privacy Policy. You understand and agree that you need to consult both privacy notices to amend or delete Personal Information which has been provided to Facebook. If you do not wish for such use of data to take place, you should not agree to share your activity to Facebook and/or adjust your settings to deactivate such sharing. You understand information no longer shared on Facebook may continue to be publicly available to other users of this Site. 

For commercial transactions and within L’Oréal Group 

As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or our assets, or assets related to the Sites, Personal Information, usage information, and any other information that we have collected may be disclosed to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties. 

Other members of the L’Oréal Group may access information about You when they perform services on behalf of Us and, unless prohibited under applicable law, for use on their own behalf for the purposes described in this Notice. Please visit the L’Oréal Group website, for further details on the L’Oréal Group, its brands, and its websites. We share personal information to Our employees and other personnel, so Our employees and other personnel know whom to contact when working with You. 

When legal disclosure is required 

We may transfer and disclose information, including your Personal Information, Usage Information and Device Identifier, (including IP address), to third parties to comply with a legal obligation or when we believe, upon reasonable grounds, the disclosure is necessary to protect the rights or safety of an identifiable person or group. 

We may also share information with other entities and affiliates of the L’Oréal Group, our parent company, and service providers on a need-to-know basis to prevent fraud, for research and innovation, to improve our products and services, for internal audit, management, promotional, customer service or administrative purposes including defending and bringing legal actions. 

To process or store the information in another jurisdiction 

Your Personal Information may be transferred to another jurisdiction to be processed or stored by SalonCentric or its service providers, including data hosting providers. Such information may be provided to law enforcement or national security authorities of that jurisdiction upon request, in order to comply with foreign laws. 

The right to refuse to receive promotional communications 

SalonCentric and its brands only wish to communicate with you if you wish to receive information. If you later no longer wish to receive promotional information, such as information about special offers and sales events, from one or more of Our brands, you may notify Us by contacting Our customer service department as described in the section entitled "How do I contact SalonCentric?" below, or you may follow the "unsubscribe" link provided in promotional emails or text messages sent to you. 

If you unsubscribe from promotional communications from one brand, you may continue to receive transactional and account-related messages from the brand, and promotional communications from other brands to which you are still subscribed. You have the option of unsubscribing from a brand or from all SalonCentric’s communications. 

The right to refuse to receive text messages (SMS) 

If you wish, you may provide your mobile device number and subscribe to text message alerts that include product information and/or events, product tips or promotions that may be sent using an automated dialing system ("text messages").  

You agree that by providing your cell phone number, you consent to receive automated marketing text messages from Us at the cell phone number provided. 

Consent is not required to purchase goods or services. Charges for text messages and data transmission may apply, you should check your mobile provider's rates for any costs associated with this service. 

You may unsubscribe from any text message marketing communications by texting the word STOP to the number SalonCentric uses to contact you. 

We may share your cell phone number with service providers We work with to manage the activities outlined above, but We will not share your cell phone number with third parties for their own purposes without your consent.  

You acknowledge that text messages are delivered through third-party mobile providers and that, as a result, We have no control over certain factors relating to message delivery.  

You acknowledge that depending on the recipient's cell phone provider, it may not be possible to ensure delivery of the text message to the recipient, and that not all carriers may offer this content.  

We make no claims or warranties as to the availability or performance of this service, including liability for delays in transmission or failure to send messages. 

The right to be informed 

You have the right to receive clear, transparent and easy-to-understand information about how We use your personal information and about your rights (subject to applicable legal restrictions). This is why We provide you with this information in this Policy.  

The right to access your Personal Information 

Upon receipt of a detailed written request, SalonCentric may, promptly and in accordance with legal deadlines, offer you the opportunity to access the Personal Information We hold about you (subject to applicable legal restrictions).  

In order to protect Personal Information and prevent fraudulent access, We may take steps to verify your identity or that of your legal representative before granting access.  

We may charge a reasonable fee to cover the administrative costs of providing this information. Requests that are manifestly unfounded, excessive or repetitive may not be answered. 

To exercise your right of access, please contact Us using the details below. 

The right of rectification 

You have the right to request that your personal information be rectified if it is inaccurate or out of date and/or be completed if it is incomplete. 

To exercise your right to rectification, please contact Us using the details below. If you have an account, it may be easier to modify your own data via the "My Account" function. 

The right to erasure (destruction) 

In certain cases, you have the right to request the destruction or suppression of your personal information.  

This is not an absolute right, insofar as We may be obliged to retain your personal information for legal or legitimate reasons. 

If you would like Us to delete your data, please contact Us using the details below. 

The right to withdraw consent 

You may withdraw your consent to the processing of your data if such processing is based on consent. Withdrawal of consent does not affect the lawfulness of the processing based on consent carried out prior to the withdrawal of consent.  

If you wish to withdraw your consent, please contact us using the details below. 

The right to enable or disable cookies 

You have the right to enable or disable non-essential cookies. Internet browsers are generally set to accept cookies by default, but you can easily change this by modifying your browser settings. 

Many cookies are used to improve the ergonomics and operation of websites/applications, so disabling cookies may prevent you from using certain parts of this site, as explained in the relevant cookie table.  

If you wish to restrict or block all cookies deposited by Our websites/applications (which may prevent you from using certain parts of the site), or by other websites/applications, you can do so by going to your browser settings. Your browser's Help function will tell you how to do this.  

For further information, please consult the following link: http://www.aboutcookies.org/  

The ability to complain about SalonCentric’s failure to comply with this Policy 

You have the right to contact Our Privacy Officer (see details below) or Our Help Desk to make a complaint about SalonCentric’s privacy practices. 

This complaint will be handled by Our Privacy Officer, who can be contacted using the contact information provided in the section entitled "HOW DO I CONTACT SALONCENTRIC”? 

A confirmation of receipt will be sent to you and a SalonCentric representative may contact you to obtain further information regarding your complaint, if any.